Premium Support Center

CANCOM Basic Support is your entry into the world of our versatile IT support services. Basic Support includes rapid case qualification and processing, the provision of software updates and upgrades, and a smooth and structured RMA process for the replacement of defective hardware. This includes a wide range of hardware and software products from leading vendors in the networking, security, and cloud & data center industries.  

Depending on your needs, you can also book optional services such as on-site technical support or extended service hours.

CANCOM Premium Support Services offer your company a comprehensive portfolio of vendors and products. Thanks to the flexible bundling of individual support services, we can respond specifically to your individual requirements. The focus here is on reactive incident support: this ensures that a technical expert is available to you by telephone at all times in the event of problems or errors in your IT environment. Benefit from our standardized service offerings and ensure maximum efficiency of your IT processes.

Incident Support​
Reactive expert support / Help with IT fault resolution / Flexible hourly rate / 24×7 support in German and English  
 
Change Support​
Maintenance & changes / Secure VPN connection  

Further services
Monitoring / On-site service/ Customer service management / Contract management / Asset management / etc. 

Benefit from our comprehensive and standardized service offerings to ensure maximum uptime and efficiency. ​

With our CANCOM Lifecycle Packages, we offer you regular health checks and advice for your IT landscape – standardized and clearly defined. Benefit from the technical expertise of our CANCOM consultants and a defined service contingent. Regular reviews by a dedicated service delivery manager and comprehensive reporting ensure maximum transparency and efficiency. 

Use our lifecycle packages in different areas of your IT environment – such as security, network, cloud & data center and many more. 

With Managed Essentials, we offer you proactive service bundles and outtasking tasks for established IT infrastructures under a standardized framework. Our (co-)managed services guarantee the basic security and stability of your IT landscape. With budget-focused and defined services, clear service descriptions and flexible add-ons, our experts support you around the clock while you retain operational responsibility for your IT infrastructure.