CANCOM Assistant

CANCOM Assistant offers the following advantages

The greatest risks associated with the uncontrolled use of AI tools in businesses lie in the security and quality of the results. When using the standard version of ChatGPT, all data entered – including sensitive customer or company data – is processed and stored on external servers for processing. In addition, the answers may contain incorrect information because there is no way to verify what information the AI is using to answer the question.

CANCOM Assistant meets this challenge and offers you the following advantages

• Selection and combination of popular LLMs such as GPT-3.5 Turbo, GPT-4 and GPT-4.0 from OpenAI as well as other models such as Aleph Alpha, Mistral or LLama 2 and LLama 3.

• Secure deployment in cloud, on-premises and private cloud environments.

• Admin interface with administration features such as authorization concepts or connection to existing SSO services.

• Integration of data sources and third-party systems such as ERP, CRM or ticket systems.

• Create custom knowledge bases with corporate data from which bots learn.

Use cases for companies

Securely deploy ChatGPT
Operate ChatGPT technology securely and in compliance with data protection regulations in your cloud, on-premises and private cloud environments.

Sales Bot

Provide customers with information about your products and portfolio through your website or customer portal. You can integrate workflows to have the bot perform pre-defined actions, such as requesting customer information like phone number or email address.

Internal digital colleague

Integrate your internal information from CRM, ERP, Sharepoint, or digital documents into a bot. The bot acts as an internal digital colleague, allowing users to tap into your company’s knowledge base and ask specific questions.

Customer Support

Assistant can be used for both internal and external customer support. This allows organizations to free up their support staff and provide their customers with a self-service option with access to the organization’s internal knowledge.